Shipping

How long will my order take to arrive?

Our designers work in different parts of the world. When you buy multiple items from Meleona they might be from designers, say,  in US and in Europe. The items then may arrive separately. On average, orders arrive to the destination address within 3-7 days if you are in the same region(North America/Europe) as the designer, and in 2-3 weeks for international delivery. The delivery time will depend primarily on two factors: item availability and shipping service.

Item Availability

Unless otherwise noted, all items available for purchase on the website are in stock. Items that are Made to Order contain a note indicating this fact as well as the expected delivery time frame.

Shipping Service

During checkout, we will show you a list of available shipping services and their corresponding prices.  If the designer doesn’t ship to your country you will see the warning message at checkout. In such a case you may contact us at support@meleona.com and we’ll arrange a transit delivery for you, the indicative cost will be communicated to you by our customer care service. If we determine that we will not be able to deliver an order within the promised timeframe, we will immediately contact you via email.

Shipping price

The price depends on the designer’s location and your home country. In most cases designers offer free shipping for the purchases from a certain amount. Meleona does not charge any fee for shipping besides the costs implies by designers. During checkout, we will show you a list of available shipping services and their corresponding prices.

Track your order

To track your order please enter your Order ID in the box below and press return. This was given to you on your receipt and in the confirmation email you should have received.